Privacy Policy 1bet – How We Protect Your Personal Data

This Privacy Policy is published by 1bet and applies to all users who register, browse, or use any part of the 1bet platform — including the 1bet-khelo.net website, the mobile app, and all other official digital channels.

We understand that sharing personal information with any online platform requires a significant degree of trust. We do not take this responsibility lightly. This policy is written with the intent of giving you a clear and honest picture of how your data is managed by 1bet — not to confuse you with pages of dense legal language.

By using the 1bet platform, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree, please stop using the platform and contact us to close your account.

1bet only collects data that is strictly necessary to provide the services you request. Below are the categories of data we collect and their sources:

We never collect health information, biometric data for identification purposes, or other sensitive information unless required by law. All data collection is based on clear and reasonable necessity.

Data collected by 1bet is used for specific and lawful purposes. Here is how we use your information and why it is necessary:

• Service Provision: To process account registration, manage deposits and withdrawals via Touch 'n Go eWallet, GrabPay, DuitNow, and FPX, and ensure your bets are processed correctly.
• Identity Verification (KYC): To comply with legal requirements relating to anti-money laundering and to ensure all 1bet users are aged 18 and above.
• Account Security: To detect suspicious activity, prevent unauthorised access, and protect your account from fraud.
• Product Improvement: To understand how users interact with the 1bet platform and make ongoing improvements based on real usage patterns.
• Service Communications: To send important notifications such as transaction confirmations, security alerts, and policy updates that affect your account.
• Marketing (with your consent): To contact you about 1bet promotions, special offers, and the latest updates — only if you have given explicit consent to receive marketing communications.
• Legal Compliance: To comply with directives from relevant authorities and the reporting obligations prescribed by applicable Malaysian law.

1bet processes your personal data on recognised and lawful legal bases. Depending on the type of processing involved, the bases we rely on are:

• Performance of Contract: Data processing required to provide the betting services you request — including bet processing, winnings payouts, and account management.
• Legal Obligations: Data processing required to comply with Malaysian legal obligations, including KYC requirements under the Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001.
• Legitimate Interests: Data processing for platform security, fraud prevention, and service improvement — where the interests of 1bet and its users are aligned.
• Consent: Data processing for marketing and promotional communications — carried out only with your explicit consent, which may be withdrawn at any time.

1bet does not sell, rent, or trade your personal data to any third party for commercial purposes. This is a fundamental commitment we do not compromise on.

However, in the course of operating our services, 1bet may share your information with the following parties within strictly defined limits:

• Payment Processors: To facilitate transactions via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX banking networks such as Maybank2u and CIMB Clicks. These processors are bound by strict confidentiality obligations.
• Game Software Providers: 1bet's live casino and table game providers may receive the minimum technical data needed to run the games — no financial data or full identity details are shared.
• IT Service Providers: Cloud infrastructure and technical service providers that support 1bet in operating its platform — all bound by strict confidentiality agreements.
• Regulatory Authority: When required by law, court order, or official directive from a competent Malaysian government agency.

In all of the sharing scenarios above, 1bet only shares the minimum information necessary for that specific purpose. All third parties that receive your data from 1bet are contractually bound to protect it to a standard equal to or higher than our own.

1bet employs a multi-layered security infrastructure to protect your personal data from unauthorised access, loss, alteration, or accidental disclosure.

Technical security measures we have in place:

• 256-bit SSL/TLS encryption for all communications between your device and 1bet's servers — the same standard used by leading banking institutions.
• Encryption of sensitive data in the database using the AES-256 algorithm.
• Two-factor authentication (2FA) available for all 1bet accounts.
• Round-the-clock security monitoring by our technical team, supported by an automated Intrusion Detection System (IDS).
• An independent security audit conducted every six months by a third-party cybersecurity firm.
• Need-to-know access controls — only 1bet staff who require access to perform specific duties are permitted to access your data.

Data Retention Period:

• Active account data: Retained for the duration of account activity and 7 years after closure, in accordance with Malaysian legal compliance requirements.
• Financial transaction data: Retained for a minimum of 7 years in accordance with Malaysian financial regulatory requirements.
• Support communication logs: Retained for 2 years for dispute reference purposes.
• Cookie and tracking data: Retained according to each cookie type's validity period — ranging from a single session to 2 years.

1bet uses cookies and similar tracking technologies to enhance your experience on our platform, ensure smooth technical functionality, and understand how users interact with the platform.

Types of cookies we use:

• Essential Cookies: Required for core 1bet platform functions such as login sessions, security, and the bet slip. These cannot be disabled without affecting platform functionality.
• Performance Cookies: Collects information about the pages you visit and how you interact with the platform — in aggregate and non-identifiable form — to help us improve 1bet.
• Functional Cookies: Stores your preferences — such as your chosen language and display settings — to deliver a more personalised experience.
• Marketing Cookies (with consent): Only activated when you give explicit consent — used to display relevant 1bet promotional content.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the 1bet platform.

As 1bet is a financial platform handling real money, the security of financial data is our highest priority. We handle your financial information with the strictest level of protection.

Financial data collected by 1bet:

• E-wallet details (Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay) — only the account number or ID required for payment processing
• FPX online banking details (Maybank2u, CIMB Clicks, and others) — only the information needed to verify transactions
• Deposit, withdrawal, and account balance records
• Betting records including amounts, odds, and outcomes

1bet KYC Process: For first-time withdrawals or withdrawals exceeding RM5,000 in a single day, 1bet requires identity verification via a valid copy of your MyKad or passport. These documents are stored with full encryption and used solely for legal verification purposes. No credit card details or full bank card numbers are stored on 1bet's servers.

To exercise any of the privacy rights outlined in this Policy, you may contact 1bet through the following channels:

• Privacy Email: Send your request to support@1bet-khelo.net with the subject line "Data Privacy Request" — include your account number and the type of request.
• Live Chat: Contact the 1bet support team via Live Chat within the platform — available 24 hours a day, 7 days a week in both Bahasa Melayu and English.

1bet will process valid privacy rights requests within 30 calendar days from the date the request is received. For complex requests, we may require additional time of up to 60 days and will notify you in advance.

To protect your account, 1bet may require identity verification before processing certain privacy requests — particularly requests to delete data or export a full data archive.

If you believe that 1bet has failed to meet our data protection obligations, you have the right to lodge a formal complaint. We encourage you to reach out to us first — most issues can be resolved quickly and easily through our support channels.

1bet's privacy complaint process is as follows:

1. Submit a written complaint to support@1bet-khelo.net with full details of the issue.
2. The 1bet Privacy Team will acknowledge receipt of your complaint within 3 business days.
3. An internal investigation will be conducted and a full response provided within 15 business days.
4. If you remain unsatisfied, you have the right to escalate your complaint to the relevant authority under applicable Malaysian law.

The 1bet platform strictly for individuals aged 18 and above. We do not knowingly collect any personal data from minors.

If you believe that someone under the age of 18 has registered an account or provided personal data to 1bet, please contact us immediately at support@1bet-khelo.net. We will take prompt action to verify the situation and, if confirmed, delete all related data and close the account without delay.

1bet employs an age verification process during registration and KYC to ensure compliance with this minimum age requirement. That said, it is equally important for parents and guardians to monitor their children's online activities.

1bet reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our business practices, new technological requirements, or compliance with new legal obligations.

When material changes are made to this Policy:

• We will update the "Last Updated" date at the top of this page.
• We will send a notification to your registered email address at least 14 days before any changes take effect.
• A clear notice will be displayed on the 1bet platform's main page.

Continued use of the 1bet platform after the effective date of any amendment constitutes acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

If you have any questions about this Privacy Policy or how 1bet handles your personal data, please don't hesitate to reach out. Our team is available to assist you in Bahasa Malaysia or English, 24 hours a day, via Live Chat or email at support@1bet-khelo.net.